Service point

Visiting address: Piisiltä 1, Ii. (Location: Micropolis, 2nd floor, room 204)
The walk-in and phone service is open Mon-Fri 9-11 am and 12-15 pm.

HOX! Customer service and telephone service are closed for 10 weeks. 

You can shop at the service point

• municipal
• In Kela matters

Client terminal and printing
The Iin Service Point has a customer service terminal where municipal residents and customers can do business electronically. The copying service has moved to the Iin and Kuivaniemi libraries, you can find it here opening hours ja price list 

Pohde social services

The following Pohte application forms are accepted at the service point:

• disability service application
• transportation service application
• medical certificate as an attachment to the transport service application
• application for family care allowance
• application for temporary family care
• enhanced service housing application

Kela

At the service point, you can obtain Kela brochures and application forms, and submit benefit applications and/or application attachments addressed to Kela. You can also receive guidance on filling out application forms. The service point will forward the applications or application attachments you submit to Kela. 

You can use the customer terminal at the service point to access Kela services electronically. You can also receive guidance and advice on electronic services if necessary. You can apply for almost all Kela benefits electronically, make change notifications and stop paying benefits. You can also monitor whether your application has been resolved, how much benefit is being paid and when the benefit payment date is. For these, you will need an identification tool, e.g. bank IDs or a mobile certificate. 

At the service point, you can also get advice on using Kela's benefit-specific telephone service. The telephone service provides information on the processing stage of your benefit application and allows you to add information related to your application. You can also get general information about Kela's benefits. Most Kela matters can be handled by phone. The telephone service can be used to ask for advice, apply for benefits and get help with online services. Kela's telephone service is open every weekday from 9 am to 16 pm. The service numbers can be found at: kela.fi/servicenumbers

In remote service, the customer has a video and audio connection to a Kela service specialist using the computer at the service point.
The remote service provides personal advice and allows you to handle the same matters as at a Kela service point, so the remote service is equivalent to doing business at a Kela office. You will need an ID card with you for the remote service.